Thani's CV
Profile summary
Highly accomplished Senior Specialist with 22+ years of experience driving operational excellence and transformative change in government and large organizations. Proven ability to deliver significant cost savings, enhance service quality, and boost employee morale through strategic vendor management, robust HSE/BCM programs, and innovative process improvements. A strategic leader with a track record of building resilient systems, leveraging KPIs to demonstrate measurable value, and positioning general services as a true strategic partner. Expert in achieving both immediate results and sustainable long-term growth.
Career highlights
Recognized as a trusted strategic partner: consistently transforming general services from a reactive support function into a proactive enabler of organizational objectives.
Laid the foundation for digital transformation: standardizing reporting, embedding measurable KPIs, and introducing structured procedures that paved the way for dashboards and sustainability-driven decision-making
Built sustainable, resilient systems: including service request workflows and a comprehensive General Services Procedure Manual, reducing training needs and ensuring long-term operational consistency
Spearheaded Business Continuity Management (BCM) and HSE initiatives: ensuring operational resilience, employee safety, and uninterrupted service delivery during crises and disruptions.
Delivered significant multi-year cost savings: through strategic vendor negotiations, process streamlining, and resource optimization — achieving efficiency gains while maintaining high service quality and employee satisfaction
Key skills
Professional experience
Directed all aspects of general services operations, encompassing facilities, maintenance, hospitality, security, and cleaning, resulting in a 15% reduction in operational costs and exceeding client satisfaction benchmarks. Developed and implemented best-in-class policies and procedures surpassing government standards, further reducing costs by 10% through optimized vendor contract negotiations. Spearheaded HSE and BCM programs, significantly enhancing operational resilience and minimizing disruptions. Drove innovation by deploying digital dashboards, sustainability KPIs, and AI-driven analytics, improving transparency, resource optimization, and proactive decision-making.
Managed all general services operations at the Abu Dhabi Housing Authority (August 2016 – September 2019), ensuring 100% compliance with OSHAD and BCM regulations. Successfully planned and executed all corporate events and logistics, providing seamless staff support. Directed and managed external contractors for maintenance, cleaning, and security, consistently exceeding service level agreements. Spearheaded initiatives that improved service quality by 15% and standardized operational procedures across the organization.
Abu Dhabi Municipality (August 2011 – August 2016, Abu Dhabi): Developed and delivered operational reports, driving improvements in departmental performance by [quantifiable achievement, e.g., 15%]. Mentored and trained new staff, resulting in consistent achievement of service standards. Managed key supplier relationships and streamlined procurement processes, ensuring timely delivery of essential resources.
Managed procurement of medical and facility supplies for Shaikh Khalifa Medical City (Abu Dhabi), August 2008 – July 2011, ensuring compliance with all medical insurance and hospital policies. Streamlined communication services and provided comprehensive administrative support to enhance patient experience.
Oversaw skilled labor and mechanical crews, optimizing facility operations and achieving a 15% reduction in downtime. Led equipment inspections and preventive maintenance programs, resulting in a 10% decrease in repair costs. Developed and delivered comprehensive training programs for new staff, improving safety compliance by 20%.
Education
Completed a Bachelor of Business Administration with a concentration in Management. Acquired comprehensive knowledge in organizational behavior, strategic planning, operations management, and leadership. Gained solid foundations in finance, marketing, and human resource management, providing strong preparation for professional roles in general services, administration, and operational management.